Building the Corporate IM Scorecard for Improving Quality in Information Management Services
نویسنده
چکیده
Executive Summary : This presentation proposes a conceptual framework for assessing the business effectiveness and quality of Information Management (IM)Services in organizations by using a Corporate Information Management scorecard. The presentation applies the ‘Balanced Scorecard’ tool used by organizations typically for management strategy and performance measurement in the area of Information Systems Management , Information Systems Delivery and Implementation. Pushpak Sarkar
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